Everything we are asked before getting started.

Simple usage-based pricing: receipt, storage by occupied volume, fulfilment per order, carriage at actual cost on negotiated grids. You receive a detailed breakdown with your quote — no hidden fees.

In the vast majority of cases, yes: our pooled volumes let us negotiate grids unavailable to a merchant alone. We are happy to compare your current rates with ours during the quote process.

Any order placed before 6 pm is fulfilled and shipped the same day, Monday to Friday. It is one of the latest cut-offs on the market.

Every item is scanned at pick and every parcel is checked before sealing. Result: 99.8% of orders fulfilled without error, and continuous improvement on the remainder.

Yes, full and in real time: levels by SKU, movements, reorder alerts. Your stock is as visible as if it were in your back office.

We prepare them with you weeks ahead: volume forecasts, extra teams, anticipated replenishment. Our clients get through peaks without weakening their delivery promise.

Yes: European Union and major export markets, with customs documents prepared. We select the right carrier for each destination against your cost and lead-time rules.

Your customers follow a simple return journey (label provided if you wish). Every return is inspected within 3 business days, restocked if compliant, and the reason is recorded for analysis.

We open the dispute with the carrier, follow it through to resolution and keep you informed. You do not have to manage carrier claims yourself.

In our Île-de-France warehouse: CCTV 24/7, controlled access, insured goods. Warehouse visits are available by appointment — we have nothing to hide.

Your order and customer data is used only to operate your logistics, in compliance with GDPR. It is never resold or used for other purposes.