Returns management
Simple returns, for you and your customers
Returns are part of the purchase experience. We make them painless: fast receipt, rigorous quality control, immediate restocking where possible, and reporting that tells you why customers send items back.
What is included, in practice.
Guided return process
A clear return journey for your customers, with prepaid labels if you wish.
Quality control
Every returned item is inspected and classified: resale, reconditioning or quarantine.
Fast restocking
Compliant products return to their location within 72 hours: your sellable stock stays up to date.
Reconditioning
Repackaging, relabelling, kitting: a second life for products that deserve it.
Reasons analysed
Sizes, damage, product disappointment: clear reporting to tackle causes, not symptoms.
Smooth refunds
Return status is updated in real time to trigger your refunds without delay.
1
The customer sends back
Simple return journey, label provided, parcel routed to our warehouse.
2
We inspect
Inspection within 3 business days, classification according to your rules.
3
You decide, informed
Restock, recondition or write-off — plus reason reporting to reduce your return rate.
72 h
maximum processing time
100 %
of returns inspected item by item
0
return lost or forgotten